A contractor was electrocuted causing life-changing burns injuries while working just outside a company site. An ambulance attended almost immediately. Power was out for the business and a number of others as well as most of the surrounding town. With the Fire Service, Police and power networks at the scene, an attempt to restore the electricity supply caused a small fire. A nearby gas main supply had to be taken into consideration leading to evacuation of the whole site. The crisis team took up incident management off site, as pre-planned for emergencies, at a nearby hotel.
The business assessed the implications of the accidents based on a number of criteria such as impact on employees, site or multiple sites, business operation, fatality or life-changing injury and finances.
Once the injured contractor had immediate medical care, the team moved on to assess the other factors. Cutting the mains area grid powerline meant no electricity on site but originally the crisis management team were allowed to stay on site though other staff were asked to work from home. The evacuation order meant the team had to move.
The company has two Crisisboardroom® kits, one stored off site for the event of any emergency that would place their business out of use. Once they arrived at the hotel, pre-arranged for any off site incident management, the Crisisboardroom® was used to set out priorities, what was needed for site recovery and how to align business recovery. It was used for understanding customer impact, shipping, vendor management, staff management, and ongoing injured party updates. Through using the high vis jackets, it enforced the message that this is not normal business, roles were easily identified, and people understood what their key role was. Not all the boards were needed but they helped the team establish the priorities when the site was down and then when allowed back in, to ensure everything was still working.
Despite having to move locations in the middle of the incident, Crisisboardroom® helped everyone refocus again and ensure structured responses to the next stages.
Storing a Crisisboardroom® kit at the offsite location six months earlier turned out to be a good move. Crisisboardroom® provided a structured approach, but the company had practiced using it in simulations to get the full benefit. The set up saved time during the critical golden hour while allowing for focused objective setting and discussions. Clearly identified roles set an instant hierarchy of chain of command. The kit included everything from function response cards to log-books and stationery.
'Whatever it cost, we made it back, in terms of our ability to respond in the way that we did. It served us very well.'
The nationwide Brazilian Truckers strike started on 21st May 2018 to protest against several taxes due to be imposed on diesel fuel. Our business relied on these lorries to get raw materials around the country. There were almost 400 protests in 23 states across Brazil. Due to the strikes, protests and blockades there were rapid fuel shortages nationwide. Transport in the country was reduced to 40% of normal operations. The strike caused ports to close and a restriction in all flights. There was also a complete halt on all imports and exports of goods.
Key customers began closing operations as suppliers were not able to deliver materials to manufacturing plants. There was a wide restriction in food distribution. Because there was enough warning of the strike, the company was prepared. The hardest decision was when to make the decision that it was at a crisis stage but once that assessment was made, pre-planned systems were started.
Using this kit, we were able to continue to operate as a business and deliver to customers. We made:
In this part of the world, some of the remote regions, if the company doesn't deliver, market share can be lost and may never be restored. 'Reputation for business competence is everything and it is critical to us in these regions. There would have been a significant impact to our ongoing business if we couldn't deliver.'